10 Tips for Design That Puts Customers First
As an online shopper or buyer, you likely notice bad customer experiences before the good ones. A design that puts customers first feels seamless and intuitive and is pretty frictionless from the point of shopping to completing a transaction. This kind of mindset is important in every project. A solid customer experience will keep users […]
How to Measure Live Chat Performance
Live chat is one of the most powerful tools for customer experience in the current marketplace. In a world where customers are constantly connected to the online world, online chat is a reliable way of getting quick solutions to common problems. Today’s consumers prefer talking to an agent over chat to calling a contact center, […]
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